Welcome to the FAQ page for EmileeDS Creative Web LLC!

We have compiled the most frequently asked questions from clients regarding our web design, website development, and digital creative services. We hope this helps you better understand our offerings, payment methods, delivery processes, and after-sales policies.

1. What services do you offer?

EmileeDS Creative Web LLC specializes in web design services.

Specific service details are as outlined on the product pages and in your order documentation.

2. Are your services one-time purchases or subscriptions?

All of our services are one-time purchases.

We do not offer monthly, quarterly, or annual subscriptions, and we do not automatically charge clients on a recurring basis.

Should you require additional services, you will need to place a new order and complete the payment process again.

3. How long does it take to receive the service after payment?

Our services are delivered digitally online.

Estimated delivery times are generally as follows:

Standard web design: 7–15 business days.

Website modifications and optimizations: 2–5 business days.

The delivery timeline begins once payment has been successfully processed and all necessary project materials have been received.

Specific delivery timelines will be determined by the details on your order page or a project schedule confirmed in writing by both parties.

4. How will I receive my service deliverables?

We deliver our services online, using methods such as:

Email.

Google Drive shared links.

Access via the website’s backend or a client management platform.

Online preview links.

The specific delivery method will depend on the nature of the services ordered.

5. Are there any shipping fees?

No.

We provide exclusively digital, web-based services and do not sell physical products that require shipping.

Therefore, no shipping fees apply to any orders, and no logistics tracking numbers will be generated.

6. Can I cancel my order after payment?

Yes, provided that the cancellation complies with our cancellation policy. Clients may submit a cancellation and refund request within 30 minutes of a successful payment, provided that the service has not yet commenced.

Cancellation requests submitted after this 30-minute window will be handled based on the actual status of the order’s fulfillment and applicable laws.

7. Can I request a refund after work has started?

As our services consist of customized digital design, we generally do not accept cancellation or refund requests once the design process, website development, or other customized work has officially begun.

However, this does not affect consumer rights guaranteed by applicable law or our legal obligations regarding refunds.

For further details, please refer to the “Refund and Cancellation Policy” on our website.

8. How can I request a cancellation or refund?

Please send an email to:

[email protected]

In your email, please include your full name, order number, the email address used for the order, and the reason for your cancellation or refund request.

Once we have verified the payment timestamp and the status of the service, we will process your request in accordance with our refund policy.

9. Can I request design revisions?

Clients may request design revisions in accordance with the terms of their original order.

The number of revisions allowed, the scope of such revisions, and any associated additional costs are determined by the specifications of the service purchased.

If a requested revision falls outside the scope of the original order, we will notify the client in advance and proceed with the additional work only upon receiving the client’s consent.

10. Who owns the copyright to the design work?

The ownership of intellectual property rights for customized design work is determined by the terms of the order and applicable law.

Once the client has completed all required payments, the intellectual property rights for the eligible customized design work will be transferred or licensed to the client, as agreed upon by both parties.

Our proprietary design templates, general-purpose code, design tools, and third-party licensed assets are not automatically transferred to the client upon the purchase of services.

For more information, please refer to our “Terms and Conditions of Service.”

11. Is my payment secure?

We process client payments through third-party payment service providers. Payment transactions are processed through a secure payment gateway, and the relevant payment service providers handle payment information in compliance with the applicable PCI-DSS (Payment Card Industry Data Security Standard).

We do not store full credit card numbers or CVV security codes on our own servers.

12. How do you protect customers’ personal information?

We value customer privacy and implement reasonable technical and administrative measures to protect your personal information.

We collect and use personal information only to the extent necessary for processing orders, providing services, communicating with customers, and fulfilling legal obligations.

We do not sell our customers’ personal information.

For further details, please refer to our Privacy Policy.

13. What should I do if I do not receive the service deliverables?

If you have not received your service deliverables by the expected delivery time, please check your email’s spam or junk folder.

If you still have not received them, please send us an email.

We will verify the status of your order and assist you in resolving any delivery issues.

14. How can I contact customer support?

You may contact us via the following email addresses:

Customer Support Email:
[email protected]
[email protected]

We strive to respond to customer inquiries and service requests in a timely manner.